
- Title : Managing Customers as Investments: The Strategic Value of Customers in the Long Run
- Author : Sunil Gupta
- Rating : 4.78 (290 Vote)
- Publish : 2016-6-28
- Format : Hardcover
- Pages : 224 Pages
- Asin : 0131428950
- Language : English
He has also taught at UCLA and the Harvard Business School; conducted seminars and consulted with companies worldwide; appeared on CNN, BBC, and PBS; and been quoted in publications, including The New York Times,The Financial Times, and The Washington Post.Gupta's expertise is in marketing strategy, pricing, and customer ma
He has also taught at UCLA and the Harvard Business School; conducted seminars and consulted with companies worldwide; appeared on CNN, BBC, and PBS; and been quoted in publications, including The New York Times,The Financial Times, and The Washington Post.
Gupta's expertise is in marketing strategy, pricing, and customer management. He has published extensively on these topics. He serves on the editorial boards of six journals. His research papers have won several awards. His books include Market Research and Analysis, Analysis for Marketing Planning, Product Management, and Meta-Analysis in Marketing.
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The tips and WORDS shared I can easily see helping me go to the next level. Truthfully, one of the best, if not the best.. This book is a good first start. This book offered one thing very well to me, without good communication a person cannot have a good interview. Just the perfect amount of suspense, drama, and even romance. First, they need to track the financial and other interactions with specific customers. Most people, myself included, don't ask for help because we don't want to admit we need it or we don't want to be a burden to others. I read tons of books similar and I just don't understand why the author went the route she went. This step helps the reader learn how to separate themselves from their illness and how not to be defined by it.2. There is absolutely no build-up for these two before getting together which was disappointing because I prefer a big build-up which makes it more believable and fun to read. This tragedy put a major damper on their creativity for months.Stax did not back-up or promote Issac Hayes "Shaft" music, in 1971. That being said, if you release a photographic capsule on Vanessa Del Rio you have two choices:1. Unfortunately, this book has more than one.The reason I still give it four stars is that I like its approach. However, we would beFrom the Back Cover What's a customer really worth? Can you find out, without endlesslycomplex modeling? And once you know, what should you do with thatknowledge? Managing Your Customers as Investments has the answers.You'll learn simple ways to get reliable customer value information--ina form you can use. . This book gives you the toolsto do it. You'll discover how to use it to measure marketingeffectiveness, generate improvements throughout the entire customerrelationship lifecycle, and improve decision-making. Everyone tells youto manage your business around customersThis book gives you the toolsto do it.. Everyone tells youto manage your business around customers. What's a customer really worth? Can you find out, without endlesslycomplex modeling? And once you know, what should you do with thatknowledge? Managing Your Customers as Investments has the answers.You'll learn simple ways to get reliable customer value information--ina form you can use. You'll discover how to use it to measure marketingeffectiveness, generate improvements throughout the entire customerrelationship lifecycle, and improve decision-making

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